FAQs


- WHAT IS YOUR RETURN/EXHCHANGE POLICY?
It's important to me that you love your purchase! If you are not pleased with the item you ordered, you can return unworn/unwashed items WITH TAGS for a refund (minus the shipping) OR store credit/exchange within 7 days of receiving the item. Items MUST be free of marks, makeup, perfumes, odors, animal hair, and deodorant. You will be responsible for shipping charges on returned items. I will not accept returns on sale items. 

- HOW DO I KNOW WHAT SIZE TO ORDER?
I've tried to make it as easy as possible by including measurements on each product! I've also included the height of the model as well as what size she is wearing. Every product is true to size, unless otherwise stated. Also be sure to follow me on Instagram at @eviewinterclothing as I will do regular Instagram stories to show you how things fit, feel, etc!

- DO YOU RESTOCK SOLD OUT ITEMS?
Items are typically not restocked. I carry a limited amount of inventory in each item, so it's important to try to order as soon as an items go live to guarantee you get your size! 

- WHERE ARE YOU LOCATED?
I am located in Lynchburg, Virginia! <3
HOW DOES LOCAL PICK UP WORK?
If you are local to Lynchburg, there is a free local pick-up option at check-out! If you choose this method, I will send you an email with further pick-up instructions once I fulfill your order. Pick-up will be during day times hours and items will be held for 14 days. 

- WHAT ARE YOUR SHIPPING POLICIES?
You will be charged a $4 flat rate to ship any item in the US. For orders over $75, you will receive free shipping! We also ship to Canada, and those rates will be given at check-out. Orders will be shipped within 2-4 business days.

- DO YOU SELL PLUS SIZES?
Sadly, I don't sell plus sizes at the moment but as the shop continues to grow, I hope to include plus sizes in our inventory in the future!

- WHO IS BEHIND EVIE WINTER CLOTHING CO.?
Although I have many wonderful friends who have helped me out with this little shop in many different ways, at the moment I (Micah) am the sole owner and will be answering your emails and fulfilling your orders. :) If you'd like to learn more about me and why I decided to pursue this dream, check out my About Me page!